Executives everywhere are revving up their engines for AI adoption, with a staggering 99% planning investments in the technology over the next year, according to the latest Slack Workforce Index. This ambition is complemented by a strong desire from employees, as 76% express a commitment to become AI experts. However, despite this enthusiasm, signs of hesitation are surfacing among the workforce as some workers grapple with feelings of confusion and uncertainty regarding the practical use of AI at work.
The survey, which involved over 17,000 desk workers globally, reveals a dichotomy between the aspirations of executives and the apprehensions of employees. Executives overwhelmingly view AI innovation as a top priority—asserting an urgent need to integrate generative AI into their operations. In stark contrast, many employees are beginning to feel discomfort around their use of AI, fearing perceptions of incompetence and laziness among their managers.
Both executives and employees agree on one thing: upskilling is crucial. The study finds that learning and skill-building opportunities rank as the highest priorities for both groups. Employees wish to spend more time engaging in meaningful work rather than administrative tasks, yet that is where many fear AI could lead them—not into more creative roles, but into increased busywork.
Christina Janzer, head of the Slack Workforce Lab, summarized the dual nature of these findings: “With so many businesses making AI investments right now, these findings are a real wake-up call to leaders. AI adoption isn’t just about enterprises; it’s also about employees.” Her insights highlight that addressing the cultural and organizational barriers is key to ensuring the successful integration of AI tools into everyday work.
One of the most alarming insights is that nearly half of all desk workers are uncomfortable admitting to their managers that they use AI for common tasks. Concerns revolve around feelings that using AI might be perceived as cheating, resulting in fears of decreased competence or being labeled as lazy. Most notable is that only 21% attribute their discomfort to explicit company policies prohibiting AI use.
With this landscape in mind, small business owners should consider the dual-edged sword of AI: while it offers avenues for efficiency and productivity enhancement, the current worker sentiment presents challenges that could hinder its effective implementation.
Upskilling initiatives stand out as a significant benefit for businesses looking to utilize AI effectively. Employees value learning opportunities, which, if provided, could alleviate some of the fears associated with adopting AI. Janzer emphasizes that businesses must create an environment where employees feel comfortable experimenting with AI tools to alleviate uncertainties around their use.
However, the fears surrounding AI adoption present potential challenges. Many employees worry that time saved by AI might lead to increased workloads rather than a reduction in hours spent on menial tasks. Janzer notes that “employees are worried that the time they save with AI will actually increase their workload—where leaders expect them to do more work, at a faster pace.” This expectation could lead to burnout if not managed appropriately.
Leaders must also focus on establishing clear permissions and providing training for effective AI use. Only about 7% of desk workers consider themselves experts in AI, and training continues to lag behind the need for effective adoption. Implementing a structured program that adheres to the “PET” strategy—Permission, Education, and Training—could bridge this gap. By enabling employees to share their experiences and successes through designated channels, businesses will foster a culture of learning that benefits both workers and the organization.
Looking forward, the rising AI-native workforce will also increasingly influence business dynamics. As newer generations enter the workforce, their expectations regarding AI proficiency and its application to their roles will elevate the importance of providing supportive environments. Janzer points out that inviting newer employees to share their AI experiences can create mentorship opportunities while fostering a collaborative atmosphere.
As businesses navigate the complexities of AI integration, understanding both the promising advantages and the significant apprehensions surrounding it is crucial. The road to successful AI adoption may be filled with hurdles, but with strategic focus on training, open communication, and fostering an inclusive culture, small businesses can harness AI’s full potential.
For a deeper dive into this research and to join the conversation, register for the Workforce Lab webinar at Slack’s original post.
Image Via Envato: KaikaTaaK
