Salesforce has announced an exciting development for small business owners by signing a definitive agreement to acquire Doti, a highly regarded enterprise search company. This move promises to enhance Salesforce’s capabilities in artificial intelligence (AI) and knowledge management, particularly through its AI R&D hub located in Israel. As small business owners increasingly emphasize the need for efficient data management and retrieval, this acquisition stands to offer a variety of potential benefits.
By integrating Doti’s robust expertise, Salesforce aims to strengthen its search capabilities, creating a more unified agentic search layer across its platform. This development is especially significant for small businesses, where quick access to information can drive productivity, streamline operations, and enable informed decision-making. With Slack serving as the conversational interface for this new functionality, Salesforce intends to transform the way employees interact with data, allowing both humans and AI agents to work collaboratively as a cohesive team.
“Doti’s expertise fast-tracks our vision to reinvent enterprise search across Salesforce,” stated Denise Dresser, CEO of Slack. This commitment to enhancing the knowledge discovery process means that small business owners can expect better performance from their Salesforce tools, which ultimately translates to improved customer engagement and service delivery.
Doti’s mission has always been to make enterprise data instantly accessible and actionable. Matan Cohen, Co-Founder and CEO of Doti, expressed enthusiasm about the acquisition by stating, “Joining Salesforce and its AI R&D hub in Israel gives us the global scale and resources to realize this vision faster.” For small business owners, this represents an opportunity to harness cutting-edge technology capable of optimizing workflow and facilitating access to vital insights.
The integration of Doti’s technology will not only improve search functionality but also create a more intuitive user experience. This can help smaller organizations that might lack dedicated IT resources, enabling teams to locate information swiftly and leverage it to enhance operational efficiency. As companies adapt to hybrid work environments and remote collaboration, the need for streamlined communication tools and access to data has never been more critical.
Moreover, the anticipated enhancements in AI-driven search capabilities could yield significant cost savings. Small businesses that can quickly find and act on information are often able to respond more rapidly to market changes and customer needs, fostering a competitive edge. Increased employee efficiency and productivity can lead to higher employee satisfaction as well, ultimately supporting retention during turbulent economic times.
However, small business owners should also be mindful of potential challenges associated with this acquisition. As Salesforce integrates Doti’s technology, there might be a learning curve for staff, especially if the new functionalities require adjustments in everyday workflows. Companies may need to invest in training to ensure all employees can fully utilize the new search capabilities and collaborative features. Staying abreast of updates from Salesforce regarding the rollout of these enhancements will be key for seamless integration.
Furthermore, while the transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2026, small business owners should keep their ears to the ground for timelines on when they can expect access to these new tools. Transitioning to improved technologies often comes with a period of adjustment, and planning accordingly can help mitigate disruptions.
In light of these developments, the Salesforce-Doti acquisition represents a leap forward for small businesses eager to capitalize on AI advancements. With the diversity of applications for enhanced search functionality, businesses stand to gain from improved access to insights and a more connected team environment. As Salesforce moves ahead with this integration, small business owners are encouraged to consider how these changes might affect their operations and to remain proactive in adapting to the evolving landscape.
For more information, small business owners can check the original press release at Salesforce News.
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