Tuesday, June 10, 2025

Amazon Launches Innovative Key Access Control System for Multifamily Properties

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Amazon has unveiled the Amazon Key Access Control System, a groundbreaking series of customizable property access solutions aimed specifically at multi-family buildings and gated communities. This new system promises to enhance convenience and security for residents, staff, visitors, and delivery personnel alike, shifting the traditional paradigm of building access management.

Kaushik Mani, director of Amazon Key, noted, “Amazon Key has helped customers avoid missed orders and deliveries with secure, customer-managed access to homes and garages for several years now. Our new Access Control System takes this to the next level, introducing a range of tools designed for property managers and residents.” This initiative reflects a clear understanding of the challenges faced by property managers, particularly in urban settings where access issues can significantly impact the living experience.

The Amazon Key Access Control System addresses pain points that many property owners face with legacy intercom systems. These outdated systems are often cumbersome and reliant on physical keys and fobs, which can be easily lost or forgotten. The new solution integrates smartphone-based control, allowing property managers to efficiently oversee access via a user-friendly online portal. This is particularly appealing for small business owners in real estate, property management, or hospitality sectors, as it reduces operational friction and enhances tenant satisfaction.

The system offers four distinct solutions, each providing a modern alternative to conventional intercoms. The Virtual Key is a straightforward upgrade, letting residents manage access through the Ring app without video capabilities. The Intercom Boost adds a small tag to existing call boxes, enabling one-way video and two-way audio communication via smartphones. Meanwhile, Intercom Lite offers similar functions but is tailored for buildings without a pre-existing call box. The most advanced option, Intercom Plus, features a touchscreen interface where visitors can check a resident directory and enter access codes directly.

The benefits of the Amazon Key Access Control System stand out vividly. For instance, Gabriel Siegal, EVP and Head of Asset Management at Charney Property Management, emphasized how the system provided a cost-effective replacement for traditional intercoms, stating, “The interface has elevated the tenant experience while also streamlining our building operations.” By substituting secure codes for physical keys, contractors can enjoy seamless access, and package deliveries can be efficiently coordinated, keeping lobby areas organized and clean.

This transformation is particularly relevant for small to medium-sized business owners who may be looking for innovative solutions without exorbitant costs. The system’s affordability and ease of implementation may be critical factors for property owners aiming to improve tenant relations while maintaining budgetary constraints.

However, potential challenges do exist. Transitioning to a smart access system could require upfront investment and training for both property management staff and residents. Property owners must weigh the initial costs against long-term return on investment by evaluating factors such as reduced maintenance of traditional systems, enhanced tenant satisfaction, and potential decreases in turnover rates.

Additionally, the reliance on technology means that property managers must be prepared to handle technical issues as they arise. Ensuring that residents and staff are comfortable with the new systems could involve investment in user training sessions. For small businesses concerned with operational efficiency, these adjustments might be an important consideration.

The Amazon Key Access Control System is currently available for the Virtual Key and Intercom Lite, with the other two options—Intercom Boost and Intercom Plus—set to roll out later this summer. Businesses interested in adopting the new system can arrange for a professional installation, paving the way for a streamlined property access experience.

As the demand for smart building solutions continues to grow, innovations like the Amazon Key Access Control System highlight the potential to improve not just convenience, but also security in multifamily living environments. Small business owners in real estate and property management who leverage such advancements may well find themselves at the forefront of a transformative trend that redefines tenant experiences.

For further details on this offering, property managers can visit the Amazon Key Access Control System webpage or reach out to their sales team for personalized quotes. More about this technological advancement can be accessed via the original press release here.

Image Via BizSugar

Sarah Lewis
Sarah Lewis
Sarah Lewis is a small business news journalist and writer dedicated to keeping entrepreneurs informed on the latest industry trends, policy changes, and economic developments. With over a decade of experience in business reporting, Sarah has covered breaking news, market insights, and success stories that impact small business owners. Her work has been featured in prominent business publications, delivering timely and actionable information to help entrepreneurs stay ahead. When she's not covering small business news, Sarah enjoys exploring new coffee shops and perfecting her homemade pasta recipes.

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