MGM Resorts International is stepping up its technological game with a new multi-year agreement with Cisco that aims to enhance guest experiences across its vast portfolio of properties. This Whole Portfolio Agreement (WPA) will give MGM Resorts access to an encompassing suite of Cisco’s software solutions, which include cybersecurity offerings, software-defined networking, and advanced machine learning applications. The agreement signals a transformative move for the hospitality giant as it looks to streamline operations and elevate the service standards it provides to guests.
For small business owners in the hospitality and service industries, this partnership offers a glimpse into how technology can facilitate better customer engagement and operational efficiency. As Branden Newman, Chief Technology Officer at MGM Resorts, puts it, “Guests expect world-class hospitality from MGM Resorts, and technology helps us deliver.” This statement underlines the expectation that today’s customers have not only for exceptional service but also for the technological backbone that supports that service.
The implementation of Cisco’s software will profoundly impact MGM Resorts’ ability to operate smoothly. With automation set to be a core feature of this agreement, MGM can expect improvements in network management that ensure uninterrupted service—a vital element to keeping guests satisfied, especially in a 24/7 operational environment like casinos and hotels. Additionally, the availability of location services and machine learning tools means MGM will have enhanced capabilities to tailor guest experiences based on real-time data analytics.
MGM Resorts’ decision to enter into a WPA with Cisco reflects broader trends that small business owners should consider when it comes to embracing technology. As firms increasingly rely on digital solutions to improve service delivery, having access to a robust software suite can simplify processes and reduce the unpredictability of managing various software components. This could be particularly beneficial for small to mid-sized businesses that may not have the budget to hire multiple tech vendors.
Moreover, the partnership reinforces the significance of cybersecurity in hospitality. With sensitive guest data at stake, having a comprehensive cybersecurity strategy is essential. Cisco’s comprehensive security portfolio could serve as a model for smaller businesses looking to enhance their own data protection measures.
Yet, as with any substantial investment in technology, potential challenges exist. Implementing such advanced systems requires financial and human resources, and small business owners may find it daunting to allocate these effectively. There is also the consideration of employee training; staff must be up to speed on new systems to truly leverage the benefits. As Marco Mohajer, President of Technologent—Cisco’s partner in this agreement—states, “Equipped with data from across the business, we can predict and proactively address MGM Resorts’ technology and communication needs.” This proactive stance could be a guide for smaller enterprises, emphasizing the importance of ongoing staff education about new technologies.
MGM Resorts is also emphasizing sustainability within this agreement. Cisco’s technology is designed to support resource efficiency and potentially reduce emissions. For small businesses looking to enhance their eco-friendliness, integrating technology that helps support sustainable practices could meet growing consumer demand for corporate responsibility.
The collaboration between MGM Resorts and Cisco shows how a strategic focus on technology can redefine guest experiences and operational efficiency. Small business owners can learn from this partnership by recognizing the importance of integrating robust digital solutions to stay competitive in today’s marketplace. Enhanced customer experiences achieved through automation and advanced analytics not only improve guest satisfaction but can also lead to loyalty and repeat business.
As discussed, while the investment in new technology can initially seem overwhelming, the long-term benefits—including increased efficiency, enhanced security, and improved guest engagements—can outweigh the initial challenges. For more insights on this collaboration, you can read the full press release here.
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